Our artworks are produced with care and, in many cases, made specifically to order. Because of their custom nature, made-to-order artworks are generally not eligible for return or refund due to a change of mind.
This does not affect your statutory rights under applicable consumer law.
Damaged or Defective Artwork
We take great care when packaging and shipping your artwork. However, in the unlikely event that your artwork arrives damaged or defective, please contact us as soon as possible.
For damage occurring during transportation:

1. Take clear photographs immediately of the outer packaging, inner packaging, and the damaged artwork.

2. Keep all original packaging until the matter has been resolved.

3. Contact us within 48 hours of delivery and include photographs of the packaging and artwork, together with your order details.

4. We will assess the damage and work with you to resolve the issue.

Where the damage is confirmed to have occurred during transport, we will, where applicable, arrange for a replacement print at no additional cost.
Important
Acrylic and perspex artworks are robust but can be heavy and may be vulnerable to significant impact during transportation. For this reason, photographs of both the packaging and the artwork are important when reporting transport damage.
We cannot guarantee a replacement where damage has not been reported within a reasonable period or where insufficient documentation is provided.
If you have any questions regarding a return, refund, damaged artwork, or replacement, please contact us before sending anything back. Please do not return an artwork without receiving instructions from us first.

If you have any questons, please contact: funfacebrothers@gmail.com

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